Contact Center + IVR + Telecommunications Technology Experts

Providing Clear Solutions

Welcome to 13North Consulting, a leading advisory firm at the forefront of telephony and contact center technology solutions. Founded by Jesse Northington, a seasoned professional with a wealth of experience in the field, our company is dedicated to delivering innovative and tailored strategies that optimize communication channels and elevate customer experiences. With a proven track record, including a notable tenure as Director of Enterprise Telephony at Amherst Services, Jesse brings a deep understanding of industry trends and a visionary approach to problem-solving. At 13North, we leverage this expertise to empower businesses with cutting-edge solutions that enhance operational efficiency, streamline customer interactions, and drive sustainable growth as well as cost savings. Explore the future of communication technology with 13North Consulting – where innovation meets results.

Areas of Practice

Contact Center Excellence: CCaaS Experts

At 13North Consulting, we specialize in CCaaS selection, implementation, and administration, offering comprehensive expertise in this vital area:

CCaaS Selection: Our seasoned consultants guide organizations in selecting the right CCaaS solution tailored to their unique needs.

Implementation: We oversee every step of the implementation process, ensuring minimal disruption to your operations and a smooth transition.

Administration Expertise: Our team provides ongoing administration and management of your CCaaS system, optimizing performance, and ensuring stability and scalability.

With 13North Consulting, you gain a strategic partner committed to optimizing your contact center technology, from selection and implementation to ongoing administration, resulting in enhanced customer experiences and business growth.

BPO Excellence: Outsourcing Solutions

Telecom Engineering Experts

Optimized Outsourcing: Our team excels in identifying processes suitable for outsourcing and helping you select the right partners to optimize cost-efficiency and productivity.

Vendor Selection: We assist in the meticulous selection of BPO vendors, ensuring alignment with your business goals, quality standards, and industry regulations.

Performance Enhancement: 13North Consulting doesn't stop at outsourcing; we also focus on continuous performance improvement, helping you leverage BPO to achieve operational excellence.

With 13North, you gain a strategic partner committed to streamlining your business processes through efficient and effective BPO outsourcing.

Compliance

Design & Optimization: Tailored solutions for efficient networks.

Network Security: Protecting your data and customer trust.

Emerging Tech: Leading in 5G, IoT, and more.

With 13North, your telecom infrastructure is in expert hands.


At 13North Consulting, we excel in telecom compliance, focusing on E911, A2P messaging, and 10DLC:

E911 Compliance: We ensure VoIP and telephony services meet E911 regulations for public safety.

A2P Messaging: Our experts guarantee A2P messaging campaigns comply with industry standards.

10DLC Management: We navigate 10DLC requirements, enabling compliant SMS communication.

Trust 13North for precise compliance solutions in telephony and messaging.

Get in Touch

We’re looking forward to hearing from you.